Care navigation is a term used to describe a system or service that helps individuals navigate the complex healthcare system and access appropriate care and support. The purpose of care navigation is to provide guidance and support to patients, helping them understand their healthcare options and make informed decisions about their care.
The NHS employs care navigators who work closely with GPs and other healthcare professionals to assist patients in accessing the most appropriate services for their needs. Care navigators may help patients with a range of issues, such as finding the right specialist, booking appointments, understanding treatment options, accessing community resources, or providing information on health and social care services.
Care navigation aims to improve patient experiences, reduce delays in accessing care, and ensure that individuals receive the most appropriate support based on their needs. By guiding patients through the healthcare system, care navigators can help streamline the process and ensure that patients receive timely and coordinated care.
It's worth noting that the specific implementation and structure of care navigation services may vary across different healthcare organisations.
